How To Scale a Company Without Losing Its Heart
Most businesses chase customers. The best ones make customers chase them.
In this episode, Robert Boschetti, engineer, business leader, and passionate entrepreneur, shares his journey of growing Boschetti into a powerhouse of innovation and culture. Discover how he built a thriving, referral-powered company (initially without a website) by putting service, values, and smart systems first.
We cover everything from the brutal realities of scaling a business to how emotional intelligence fuels high-performing teams. Robert also talks about the power of values-driven leadership, data-backed decisions, and why real service beats any marketing gimmick.
Get ready for an insightful, raw, and practical conversation about what it really takes to scale a thriving business, without losing your soul in the process.
WHAT YOU’LL DISCOVER IN THIS EPISODE:
- Meet Robert Boschetti (00:02)
- How human values can turn your business into a loyal community (03:57)
- Why systemisation and real-time data tracking are non-negotiable for scaling a business (11:32)
- Building a team that solves problems even without you (16:50)
- How a service-first mindset fuels repeat business and referrals (19:14)
- Quick-fire questions with Robert (25:22)
Quotes
“We need our customers to transact with us as people, not just as a big machine type thing. It’s people within organisations that make business work. It’s not all transactional.” – Robert Boschetti
“It’s not necessarily just about ‘Go and find me new customers.’ Sometimes it’s just actually kind of being of service to the existing ones, and say, ‘What else can I do? Is there anything else I can do for you?’” – Tim Hyde
Resources
The 5 Love Languages by Gary Chapman
Get in touch with ROBERT BOSCHETTI
Website: https://boschetti.au/
LinkedIn: https://www.linkedin.com/in/robert-boschetti-5b250637/
